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How Heybazi Handles Your Account Data

We collect only what's needed to run your account safely — your registration details, deposit and withdrawal records from bKash, Nagad, Rocket, and basic device details when you log in from your phone or desktop browser.

Data collected at signupbKash / Nagad / Rocket transaction recordsCookie preference controlsAccount access logs
Heybazi How Heybazi Handles Your Account Data
DATA SECURITY STEPS

How Heybazi Protects What We Store

Keeping your account safe starts with how we store data, not just how we collect it. Login sessions are tied to device fingerprints so a new phone or browser triggers an extra verification step before you can withdraw. Transaction records from bKash, Nagad, and Rocket sit in encrypted storage separate from your profile details, and cookies used for language and session memory can be cleared from your browser settings whenever you like. If you want a record changed or explained, reach our support channel — we log every request against your account for our own audit trail.

Account Access Security

We tie login sessions to your device and flag any sign-in from a new phone or browser, then ask for extra verification before allowing a withdrawal or profile change.

Cookie Controls

Cookies on our browser and Progressive Web App version remember your login state and language choice, and you can clear or block them from your device settings at any time.

Data Retention

Transaction and account records stay in our system while your account is active and for a limited period after closure, mainly to handle disputes tied to bKash, Nagad, or Rocket transfers.

Request Changes

To correct, update, or ask us to delete data linked to your profile, message our support channel directly — we verify your registered mobile number before making any change.

REACH OUR TEAM

Ask Us About Your Data

If you want to know exactly what we hold on your account, or you'd like a copy of your transaction history removed, the fastest route is our support channel inside the Heybazi lobby. We handle privacy requests the same way we handle account and wallet queries — through live chat once you're logged in, or through the contact form linked from your account settings page. Response happens after our team checks your registered mobile number and login history to confirm the request is genuinely coming from you.

Live Chat Support Open live chat from your account dashboard to ask about data we hold, cookie settings, or a specific bKash, Nagad, or Rocket transaction record — available once you're logged in.
Contact Form Use the contact form linked in your account settings to request a copy of your data, ask about retention periods, or flag a privacy concern tied to your registered mobile number.
Email Support Send a written request through our support email for anything that needs a paper trail, such as account closure and data removal — we confirm your identity against your login history first.

Questions You Might Ask About Privacy

A short set of answers about the details we hold, how bKash, Nagad, and Rocket transactions get recorded, and how you can reach us if something about your account data needs a closer look. These cover the questions we hear most through our support channel, written the way we'd explain them directly to you.

We collect your name, mobile number, and basic identity details at signup, plus device and browser details each time you log in, so we can keep your account wallet secure and confirm withdrawal requests.

No — your wallet PIN never leaves your bKash, Nagad, or Rocket app. We only record the transaction reference and wallet number needed to match your deposit or withdrawal to your account.

Yes, message our support channel with your request, and we'll verify your registered mobile number before processing it. Some transaction records may stay longer where local law requires it for disputes.

We don't sell your personal data. Limited sharing only happens with payment processors confirming a bKash, Nagad, or Rocket transfer, and fraud-checking tools that verify a login or withdrawal actually came from you.

Cookies remember your login session and language preference across our browser site and Progressive Web App version. You can clear or block them anytime from your device or browser settings.

Not exactly — what applies to your account depends on your local law and the eligible region you access Heybazi from, so some data-handling details may vary by market.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.