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Terms Conditions for Your Heybazi Account

These terms set out how your Heybazi account works — from opening it with your phone number to topping up through bKash, Nagad or Rocket and requesting a withdrawal.

Account eligibilityPayment termsWithdrawal rulesFair-play conduct

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SUPPORT CHANNELS

Reach Support About These Terms

If any clause in these terms feels unclear — how withdrawal verification works, how a payment dispute through bKash, Nagad or Rocket gets resolved, or what happens if your account details don't match your wallet — our support team is the direct way to sort it out. We keep every channel tied to your account so you don't have to repeat your case twice, and we log the reference number against your profile for follow-up. Reach out through whichever channel fits where you are right now, desktop or mobile.

Team online

Live Chat

Open live chat from your account dashboard on mobile or desktop to ask about a specific clause, a wallet mismatch, or a withdrawal hold tied to these terms.

Email Support

Send account details and your query to our support email when you need a written record of a terms-related question, a verification request, or a dispute reference.

Help Center

Browse our help center articles covering account terms, payment terms for bKash, Nagad and Rocket, and the verification steps we ask for before a withdrawal clears.

DATA & SECURITY

Browse How We Handle Your Account Data

We hold the account details you give us — phone number, wallet reference, login history — only for as long as we need them to run your account, resolve disputes and meet the verification steps these terms describe. Session cookies keep you logged in between your phone and desktop without asking for your OTP every time you switch devices. Login attempts and password changes are checked against your account history, and if something doesn't match, we'll ask for extra verification before the account moves further. You can request a copy or correction of your stored details through support.

Account Security Two-step verification through your registered phone number protects login on new devices, and password changes trigger a fresh confirmation step before they take effect.

Cookie Use We use session cookies to keep your login active as you move between the Heybazi mobile browser and desktop, not to track you across other sites.

Data Retention Account and transaction records tied to bKash, Nagad or Rocket deposits are kept only as long as needed for verification, dispute handling and the terms you accepted.

Request Changes Contact support with your account details to request a correction, a copy of your stored data, or an update to the phone number or wallet linked to your account.

Open These Terms Before You Play

Heybazi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Every account you open with Heybazi is bound by the terms published on this page, and we update them from time to time as our games, payment rails and support channels change. Because online play sits under different rules depending on where you're logging in from,

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whether you can register or deposit through bKash, Nagad or Rocket depends on your local law and whether your region is one we currently serve — we don't make that call for you, and we won't ask you to bypass it. When you accept these terms
2
during signup, you're confirming the details on your account (name, phone number, wallet used for deposits) are accurate, and that you're the person authorised to use that bKash, Nagad or Rocket account for transactions on Heybazi. We reserve the right to pause or close an account
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where verification can't be completed, where wallet ownership doesn't match the account holder, or where activity looks inconsistent with normal play across our slot rooms, live tables, sportsbook or crash games like Crash Limitless. Game rules, payout structure and any RTP figures are shown only where
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the game or studio itself publishes them inside the game window — we don't quote numbers we can't source from the provider. If a specific clause conflicts with local regulation in your region, the local rule takes priority over our published wording.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — from wallet matching to how we handle a change in the rules mid-account. If your question isn't covered here, our support channels above walk through account-specific cases in more detail.

Access to Heybazi and how you can deposit through bKash, Nagad or Rocket depends on your local law and whether your region is currently eligible — these terms don't override that.

We may pause the account until you verify wallet ownership, since these terms require your registered payment method to match the name on your Heybazi account.

Yes, we update the terms as games, payment rails or support channels change, and the current version on this page is the one that applies to your account.

RTP figures and payout structure are shown only where the game or studio publishes them inside the game window itself — we don't state numbers a provider hasn't disclosed.

Contact support through live chat or email with your account details, and we'll walk you through the request for a copy or correction of what's stored.

Raise it with support first through live chat or email — we log a reference against your account and look into disputes tied to verification, withdrawals or wallet matching.

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